Terms and Conditions

Last updated: April 22, 2026

These Terms and Conditions ("Terms") govern your use of timberlodgeparlor.com (the "Site") and the booking and related services offered through it (collectively, the "Service"). Please read them carefully. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who we are

Timberlodge Parlor ("Timberlodge," "we," "us," or "our") is a California-based salon and booking platform located at 21058 Pacific Coast Hwy, STE M-100 Room 306, Huntington Beach, CA 92648.

Timberlodge provides (i) the online booking platform hosted at timberlodgeparlor.com, (ii) the physical shop space where services are performed, and (iii) related administrative coordination. The professional services themselves — haircuts, colour, styling, nail services, and any other appointments bookable through the Service — are performed by independent contractor professionals ("Service Providers") who rent space from Timberlodge and operate their own businesses. Your appointment is between you and the individual Service Provider you book.

Each Service Provider may set their own pricing, cancellation and rescheduling policies, deposit requirements, service guarantees, refund terms, and other service-specific rules. Those policies govern your appointment with that provider alongside these Terms. Where a Service Provider's policy conflicts with these Terms on a subject reserved to the provider's discretion, the Service Provider's policy controls.

2. Eligibility

  • You must be at least 18 years old to create an account on the Service. Minors may receive services when accompanied by a parent or legal guardian, subject to any additional requirements of the Service Provider.
  • You represent that the information you provide when registering is accurate and current, and that you will keep it updated.
  • You represent that you are not located in a country subject to a United States government embargo and are not on any United States sanctions list.

3. Your account

  • You are responsible for safeguarding your password and for any activity that occurs under your account.
  • You agree to notify us promptly at [email protected] of any unauthorised use of your account.
  • We may suspend or terminate your account for any reason, including violation of these Terms. You may close your account at any time by contacting us.

4. Bookings and appointments

4.1 How bookings work

You may book an appointment with a specific Service Provider through the Service. When you complete a booking, you enter a service contract directly with that Service Provider. Timberlodge facilitates scheduling, accepts payment on the Service Provider's behalf where applicable, and coordinates communications, but is not a party to the underlying service contract.

4.2 Pricing

Prices shown on the Service are set by each Service Provider and are subject to change without notice. The price quoted at the time you complete a booking applies to that booking.

4.3 Deposits

Some Service Providers may require a deposit at the time of booking. Deposit amounts, refundability, and the circumstances under which a deposit is forfeited are set by the individual Service Provider and disclosed at booking.

4.4 Cancellations and rescheduling by you

You may cancel or reschedule an appointment through your account on the Service at any time before the appointment's scheduled start. Individual Service Providers may enforce their own cancellation, rescheduling, or no-show policies — including fees — outside of the Service, and you agree to honour any such policy that the Service Provider disclosed to you at or before booking.

4.5 Late arrival

You are expected to arrive on time for your appointment. Service Providers are not required to hold a booking open beyond its scheduled start time and may, at their discretion, shorten, cancel, or decline service for late arrivals.

4.6 No-shows

Failing to appear for an appointment without cancelling in advance ("no-show") may result in fees set by the individual Service Provider, loss of any deposit paid, and — at our discretion — restrictions on your future bookings through the Service.

4.7 Cancellations by us or the Service Provider

We or a Service Provider may cancel a booking for reasons including, but not limited to, Service Provider unavailability, emergency, force majeure, or suspected fraudulent booking activity. Where we cancel a booking for these reasons, any deposit or payment you have made toward the cancelled booking will be refunded or applied to a rescheduled appointment at your option.

5. Payments

  • Payment methods. We accept debit and credit card payments processed by our payment processor, Stripe. See our Privacy Policy for information on how payment data is handled.
  • Gratuity. Tipping is voluntary and goes directly to the Service Provider. A tip is never a condition of receiving service.
  • Taxes. Prices shown exclude applicable sales tax unless otherwise stated. Tax is applied at checkout where required by law.
  • Refunds. Refunds for services already rendered are at the discretion of the individual Service Provider. Platform or booking fees retained by Timberlodge (if any) are generally non-refundable once a service has been performed.

6. Service redos and service standards

If you are not satisfied with a service, contact the Service Provider directly or reach us at [email protected]. Individual Service Providers may offer complimentary adjustments or redos on a case-by-case basis and within reason, typically within a short window following the original service. We do not guarantee any particular resolution, and any redo or refund is at the Service Provider's discretion.

7. Your responsibilities as a customer

7.1 Health and sensitivities

You are responsible for disclosing to your Service Provider, before service begins, any allergies, skin sensitivities, medical conditions, medications, or other factors that may affect the service or your reaction to products used during the service. Many services — including chemical treatments, colour, and styling products — use ingredients that can cause allergic or adverse reactions. Neither Timberlodge nor the Service Provider is liable for reactions caused by information you failed to disclose.

7.2 Conduct at the shop

You agree to conduct yourself respectfully toward Service Providers, other customers, and Timberlodge staff. We reserve the right to refuse or terminate service for conduct that is abusive, harassing, intoxicated, unsafe, or otherwise disruptive.

7.3 Images and likeness

Service Providers may wish to photograph or video their work for use in their own portfolios, social media, and marketing. Timberlodge may likewise wish to feature images of services performed at the shop on our Site, social channels, and marketing materials. Photography and use of your likeness is strictly optional — your Service Provider will ask before capturing any image, and you may decline or revoke consent at any time by contacting your Service Provider or [email protected].

8. Communications and SMS

By creating an account you agree to receive service-related communications from us by email and, where you opt in, by SMS and browser push notifications. Marketing or promotional messages, if any, may be unsubscribed from using the controls described in our Privacy Policy. Our SMS program operates under the terms set out in the Privacy Policy; reply STOP at any time to opt out of SMS.

9. Acceptable use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.
  • Book appointments you do not intend to keep, make bookings on behalf of another person without that person's consent, or otherwise abuse the booking system.
  • Attempt to gain unauthorised access to the Service, to other users' accounts, or to Timberlodge's systems.
  • Use automated means (bots, scrapers, crawlers) to access, copy, or harvest content from the Service, except for public search-engine indexing.
  • Reverse engineer, decompile, or otherwise attempt to derive source code from the Service.
  • Interfere with or disrupt the Service, including through denial-of-service attacks or by introducing malicious code.
  • Resell, sublicense, or commercially exploit the Service or any portion of it without our prior written consent.

10. Third-party services

The Service relies on a number of third-party providers — including Stripe (payments), Twilio (SMS), Cloudflare (content delivery and bot protection), and Apple iCloud Mail (email delivery) — and may link to third-party websites or content. We are not responsible for the content, policies, or practices of any third-party service or linked site. See our Privacy Policy for details on data shared with these providers.

11. Intellectual property

All content on the Service — including text, graphics, logos, photographs, software, and the "Timberlodge Parlor" name and brand — is owned by Timberlodge Parlor or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, or distribute any of it without our prior written permission, except as permitted by fair use and similar legal principles.

Individual Service Providers retain rights to their own portfolio content (photographs of their work, biographies, etc.) displayed on the Service under licence to Timberlodge for purposes of operating the Service.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIMBERLODGE AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Timberlodge does not perform the professional services offered through the Service and makes no representation or warranty as to the quality, safety, or results of any service performed by a Service Provider. Any dispute regarding the service itself is between you and the Service Provider.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL TIMBERLODGE OR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL — ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TIMBERLODGE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US THROUGH THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Timberlodge Parlor and its officers, directors, employees, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) arising out of (a) your use or misuse of the Service, (b) your breach of these Terms, (c) your violation of any law or of the rights of any third party, or (d) any content or information you submit through the Service.

15. Dispute resolution and binding arbitration

Please read this Section 15 carefully. It affects your legal rights.

15.1 Informal resolution first

Before filing any formal proceeding, you agree to contact us at [email protected] with a written description of your dispute so that we can attempt to resolve it informally. You and we agree to negotiate in good faith for at least 30 days before initiating arbitration.

15.2 Binding arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved through final and binding arbitration, except as otherwise provided below. The arbitration will be administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect. The arbitration will be conducted in Orange County, California, in the English language, before a single arbitrator. Judgement on the arbitrator's award may be entered by any court of competent jurisdiction.

15.3 Class action waiver

You and Timberlodge agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or consolidated action. The arbitrator may not consolidate claims, may not preside over any form of class proceeding, and may grant relief only to the individual party seeking relief.

15.4 Exceptions

Notwithstanding the foregoing, either party may (a) bring an individual action in small claims court for disputes within that court's jurisdiction, and (b) seek injunctive or equitable relief in court to protect its intellectual property or confidential information.

15.5 Opt-out

You may opt out of the arbitration agreement and class action waiver in Sections 15.2 and 15.3 by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must state that you are opting out of the arbitration provision and include your name, email address, and the date you first accepted the Terms. Opting out will not affect any other part of these Terms.

16. Governing law and venue

These Terms are governed by the laws of the State of California, United States, without regard to its conflict-of-laws rules. Subject to Section 15, the exclusive venue for any action arising out of or relating to these Terms that is not subject to arbitration is the state or federal courts located in Orange County, California, and the parties consent to the personal jurisdiction of those courts.

17. Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will make reasonable efforts to notify account holders by email or in-app notice at least 30 days before the change takes effect. Material changes do not apply to disputes arising before the effective date. Your continued use of the Service after an update takes effect constitutes acceptance of the updated Terms.

18. General

  • Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Timberlodge regarding the Service and supersede any prior agreements on the same subject.
  • Severability. If any provision of these Terms is held unenforceable, the remaining provisions will continue in full force and effect.
  • Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
  • Translation. If these Terms are provided in a translated form and there is a discrepancy, the English version controls.
  • Force majeure. Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including natural disaster, fire, utility outage, or government action.

19. Contact

Questions about these Terms? Reach us at: